"I was an unrepresented seller and Jayme brought me an off-market buyer for my duplex. At first, she seemed friendly and helpful, but her conduct revealed major issues with professionalism, accuracy, a… nd boundaries. Her actions created stress and confusion at nearly every stage of the transaction.
Due Diligence Access
After the buyer’s due diligence period ended, Jayme bypassed me and went to my property manager, embedding a termite inspection request in an unrelated email. This felt like an attempt to initiate access outside of the normal timeline.
When I became aware, I reminded her that due diligence had closed and that no further inspections or repairs were expected — only the final walk-through. She pushed back, misquoting the terms and claiming the buyer still had access. As a courtesy, I allowed the inspection on the condition that I would receive the report.
Instead, she replied with photos of two more repair issues and wrote: “expect an updated repair request.” When I escalated to her broker, they backed her position. I never received the termite report, despite following up twice with her broker.
Broken Door, Limited Follow-Through
During that inspection, her vendor shattered my glass storm door. I sent photos, explained that shards hit my foot, and asked her to address it. She said, “We’ll file a claim,” but no cleanup or backup plan was offered. Her maintenance team was sent out to measure but didn’t remove the glass — in fact, more glass fell later. I swept it myself. The door was eventually replaced, but only after multiple follow-ups.
Lease and Payment Confusion After Closing
Jayme drafted the lease for my two-month rent-back. After closing, the buyer’s property manager told me my end date was October 5 at 5 p.m., which is when I realized Jayme had started the lease on the closing day, August 5. She also forwarded a lease including a tenant who doesn’t live here.
Only then did she realize she hadn’t collected the $1,100 rent-back fee at closing. She emailed: “In order for you to remain in the property, the rent needs to be paid immediately.” Since the lease was already signed, this created unnecessary stress. I agreed to pay once the corrected lease was finalized.
HUD Errors and Delayed Closing
There were multiple issues with the HUD. Rent was prorated beginning August 5, even though I still owned the home that day, and the calculation was based on the gross rent ($1,450) instead of the $1,305 I actually received after the 10% management fee in my contract. The HUD also charged me $66.10 in utilities already covered by a $205 tenant payment, creating a duplicate charge.
I had to identify and push for all of these corrections myself. At one point I was told the buyer’s agreement to correct them was a “favor,” when in reality they were necessary adjustments. Because of these errors, the closing was delayed, and I missed my 9:30 a.m. appointment until everything was corrected.
Final Note on Professionalism
Two weeks before closing, I asked Jayme’s team to coordinate with the buyer’s property manager to collect utility funds from the tenant for July 15–August 5, since I wouldn’t have access post-closing. The request wasn’t handled, and I ended up covering $145 out of pocket. Several coordination emails — final walk-through, key handoff, tenant transition — also went unanswered, leaving me to manage details on my own.
Everyone makes mistakes, but this wasn’t just about inexperience. It was about how those mistakes were handled. When I raised valid concerns, I didn’t feel they were addressed with accountability. Instead, I experienced pushback and repeated inaccuracies. I genuinely hope she learns from this."
